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FREQUENTLY ASKED QUESTIONS


Producing our products

What is enamelware and how is it made?
Enamelware is made from powdered glass which is bonded onto heavy-gauge steel. Firstly, the product's form is pressed from a sheet of steel, and then dipped in liquid enamel before being fired in a kiln.
The enamel then hardens to a smooth, durable coating on the steel. In order to give good and long-lasting colour, particular metal oxides are added to each enamel mix, the colours are then a result of a chemical reaction in the kiln. Once the first firing is complete, our distinctive coloured rim is hand-painted, the Falcon Enamelware crest added to the base and the whole thing is re-fired.

Why do the colours differ?
The tonal colour of our products may vary slightly from what is shown on our website or with our other products. This is due to our manufacturing methods. Each item is hand dipped in a thick enamel glaze and then fired in the kiln in extremely high temperatures. Depending on the product, this process can be repeated numerous times. The coloured pigment in the glaze reacts during the firing process, giving each piece its own varying character.  
 

Where is Falcon enamelware made?
Our showroom and office is in Clerkenwell, London where the products are also designed. They are manufactured in East Asia, where the products undergo rigorous quality control testing before being packed and shipped to our UK warehouse.

Where is the fabricware range made?
Our versatile tea-towels and Aprons are made and woven in Britain from high quality cotton and linen. Linen is known for its absorbent qualities, and therefore a premium material choice for fabricware used in a kitchen environment. The colours have been bespoke dyed to compliment our core colour range.

What makes Falcon different from other enamel brands?
Falcon enamelware has been in production since the 1920’s, where it has become a classic icon of British home life. In 2011, the current owners revived the brand for the twenty-first century by introducing new colours, new sets and developing the product range. They increased the gauge of the steel in order to make the products more hard-wearing, ensuring they will last for years’ to come. Look out for the Falcon crest at the bottom of all of our enamelware; it’s our stamp of authenticity.


Using your enamelware

How do I clean my enamelware?
Enamelware can be easily cleaned. Ahead of using your enamelware in the oven, we recommend brushing a thin layer of oil on the pans. If you find burn marks on your dish after cooking, simply soak in warm soapy water for a short period of time before washing. For tougher stains, soak bicarbonate of soda or lemon juice on the stain for half an hour and then wash as normal. All of our enamelware is dishwasher safe.

Is enamelware safe to eat food from?
Falcon enamelware is free from harmful chemicals and nickel and lead, which make it entirely safe to eat from.

Can I put enamelware in the oven and on the hob?
Our enamelware is designed to be used in the oven and can also be placed on a hob, including flame and induction hobs, up to 270C.

Can I put enamelware in the microwave?
Enamelware is made from steel, so its metallic properties are not suitable for microwaves.

Is enamelware freezer safe?
All of our enamelware is safe to be put in the freezer; our mini tumblers are the perfect size for home-made ice lollies!

Is enamelware safe to use if it is chipped?
Enamelware is known for being unbreakable thanks to its durable properties. However, it may still chip, adding character if you ask us. If your enamelware has a chip you can still use it as normal and it won’t affect the safety of your product.


Ethical values

Is enamelware vegan?
Falcon enamelware uses no animal bi-products in the production process. Historically, traditional enamel would use animal bone, however this is no longer used in most enamel made.

Packaging
Where possible, we only use recyclable packaging. Our cardboard boxes can be easily recycled at curb-side collections. The environmentally-friendly manufacturing process results in 30% less CO2 emissions and there is a 50% reduction in waste compared to standard double-walled cartons.
The voidfill ‘ peanuts’ are made from natural occurring starch. They are 100% biodegradable and
compostable. They contain no hazardous decomposition products, to protect the environment and create minimum impact once they have been disposed of.


About your order

Can I purchase products separately?
Our products are only sold as shown through our shop page on our website. We have compiled some of our products in sets of various sized pieces for your convenience, such as the Bake Set, Pie Set and Prep Set.

Delivery information
We deliver all around the globe. Delivery costs are dependent on the destination Country. Once the warehouse has packed your order, you will receive a tracking link. Please visit our Delivery Information page. We offer free delivery on UK orders over £85, European orders over €120, and USA over $150.

How do I return my Falcon Enamelware?
We offer a full refund on items returned within 14 days of purchase. You will be responsible for shipping charges unless the items are damaged or incorrect.
If you want to return your purchase please read our returns process here.


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